Refund policy

100% Breakage-Free Guarantee & Return Policy At The Pure Pottery, we take utmost care in handcrafting and packaging each piece of authentic ceramic art. Every item is packed with multi-layered protective shockproof cushioning to ensure safe arrival worldwide. 1. 100% Breakage-Free Guarantee (Free Replacement or Refund) Because ceramics and teaware are fragile by nature, we provide a complete 100% Breakage-Free Guarantee: - If your item arrives damaged or broken during transit, please take clear photos of the damaged item and exterior packaging. - Contact us within 48 hours of delivery at contact@thepurepottery.com. - We will arrange an immediate free replacement or issue a 100% full refund according to your preference. No complicated return required for broken pieces. 2. 30-Day Return Policy for Unused Items If you are not completely satisfied, you may request a return within 30 days of receiving your item: - Condition: The item must be in the same condition as received, unused (unbrewed), and in its original presentation box and packaging. - Initiating a Return: Please email contact@thepurepottery.com with your order number. We will provide detailed return shipping instructions. - Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or defective craftsmanship. 3. Wood-Fired & Handcrafted Natural Characteristics Authentic wood-fired ceramics undergo 72+ hours of natural flame and pine ash transformation at 1300°C. Each piece is naturally unique; variations in ash glazing, color gradients, and slight kiln marks are celebrated hallmarks of authentic artisanal pottery rather than defects.